PERFECT PHRASES 4 DEALING W/DIFFICULT(ISBN=9780071597326) 免费 下载 115盘 pdf txt mobi caj lit

This book provides the right phrase for every situation...every

time. No matter how much you love your job, you will inevitably run

into difficult situations on the job that test your ability to keep

your cool. Written by the author of "Perfect Phrases for Dealing

with Difficult People", this handy reference of ready-to-use

phrases will help you avoid disasters, steer clear of sticky

circumstances with coworkers, and leave you in control. If you're

asked to give an impromptu presentation or you accidentally send a

personal e-mail to your boss, you'll have the best words for every

situation, including: handling criticism and being heard

criticizing; picking up the ball when someone else has dropped it;

getting credit for your project when an associate takes the praise;

and deflecting a flirtatious client or coworker. Filled with

phrases for every mistake, mix-up, and mishap, this guide will be

become your best friend in the workplace. There are no difficult

situations...when you have "Perfect Phrases."

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Susan Benjamin has brought communications issues to the

nation for almost 20 years. Publications from the Wall Street

Journal to the Chicago Tribune have featured Susan's

novel approaches while her opinion pieces on language-related

issues have appeared in USA Today, the Philadelphia

Inquirer, the New York Daily News, Government

Executive and countless others. Her books include Words at

Work, Quick and Painless Business Writing, and

Instant Marketing for Almost Free.

As a consultant, she has trained countless employees on the most

advantageous way of addressing difficult people and circumstances

in the workplace; and has written numerous how-to sheets and style

guides, as support.

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书籍介绍

This book provides the right phrase for every situation...every time. No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; getting credit for your project when an associate takes the praise; and deflecting a flirtatious client or coworker. Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations...when you have "Perfect Phrases."